Opportunity Details

The client, an IT consulting firm based in Philadelphia, is looking for a Fractional Chief Information Officer (CIO) to lead their Managed Services Provider (MSP) operations. The role involves overseeing and managing day-to-day MSP functions to ensure smooth service delivery to clients from various industries. The ideal candidate will have extensive experience in managing MSP operations, leading technical teams, and aligning IT services with business needs and industry best practices. Strong leadership skills, expertise in IT service management frameworks, cloud platforms, and virtualization technologies are required.

Responsibilities include leading MSP operations, managing IT solutions for clients, overseeing a team of technical professionals, driving process improvements and automation, and building strong client relationships. The candidate will be responsible for ensuring high-quality service delivery, client satisfaction, and operational efficiency within the MSP environment. Experience in scaling operations, IT governance, cybersecurity practices, disaster recovery solutions, and vendor management is desired. The role also involves reporting on key performance indicators, project statuses, and client satisfaction metrics to senior management.

The position requires 10+ years of experience in managing MSP operations, proven leadership in an MSP environment, expertise in IT service management frameworks, cloud platforms, virtualization technologies, and strong communication skills. The candidate should have a background in managing service-level agreements, vendor relationships, and ensuring compliance with industry standards. The role will involve leading MSP operations, client relationships, and team performance, with a focus on delivering high-quality, cost-effective managed services and driving operational excellence.