Opportunity Details

The client is seeking an experienced Director of Service to manage all commercial and industrial HVAC and Plumbing service operations in Pittsburgh, PA. This role involves strategic leadership, focusing on operational performance, customer relationships, and long-term service growth. Responsibilities include mentoring and managing service managers and field teams, setting performance goals, and promoting a culture of safety and continuous improvement. The Director will oversee scheduling, dispatch, and service execution, as well as develop and implement service policies and best practices. Collaboration with construction, project management, and sales teams is essential to ensure seamless operations and strong client relationships.

The role requires business and operational ownership, managing the service department budget, and driving profitability. The Director must track margins, cost controls, and performance analytics while identifying opportunities for service line growth and enhancing recurring revenue streams. Ensuring regulatory compliance, safety standards, and leading continuous quality improvement initiatives are also crucial. The strategic impact includes developing long-term service strategies aligned with company goals and analyzing market trends to recommend new service offerings. Additionally, evaluating and implementing new technologies to improve operational efficiency is expected.

Preferred qualifications for this position include a bachelor's degree in Construction Management, Engineering, Business, or a related field, or equivalent experience, with 8ﾖ12 years in construction or service operations, including 5+ years in leadership. Strong knowledge of service operations, excellent leadership, communication, and problem-solving skills, and experience in commercial construction or specialty trades are required. Familiarity with service management software and ERP systems, as well as certifications like PMP or CCM, are preferred. The role requires the ability to visit job sites as needed, travel locally or regionally, and maintain a valid driver's license. Key competencies include strategic thinking, customer-focused leadership, financial acumen, conflict resolution, and team development.